Why don't you publish list prices?
Because the variables that change a quote are not on the page. Source count, data complexity, governance posture, contract scope, residency — they all matter, and a list price would either be wrong for most of you or insultingly fenced.
We can usually quote inside a week of the first call. That's faster than most companies' procurement cycle.
What does a Pilot cost, ballpark?
The pilot is a fixed monthly engagement, sized to scope. It's designed to be small enough that a director can sign for it and meaningful enough to actually prove the thesis. Most pilots are signed inside the first call.
How does seat counting work?
Active users only — anyone who logged in during the term. Read-only viewers of public dashboards don't count. We reconcile at term-end and credit you for inactive seats.
What counts as a "thread"?
One root question plus all the follow-ups, edits, branches, and re-runs underneath it — the whole investigation. Asking "What's wrong with paid acquisition?" and then drilling for an hour is one thread, not eighty.
Do model token costs hit our bill separately?
No surprise model pass-through is planned for standard contracts. Model-provider scope, BYO model contracts, and private routing are reviewed during procurement.
What about overages? Can we get surprise-billed?
No. We size a pool that comfortably fits your usage during the pilot, watch the actuals through the term, and adjust at renewal. If you're regularly over, we add capacity to the contract — we won't punish you for asking too many questions.
Can we pilot Team without an annual commit?
Yes — that's exactly what the Pilot path is for. 30-day term, monthly billing, no auto-renew. If we agree on a success metric on day one and you don't hit it, you don't convert. Most pilots convert; the ones that don't, don't, and we don't chase.
How do you treat non-profits, education, or YC?
Materially preferential terms for accredited non-profits, .edu, and current YC batch companies. Email sales@usearcus.ai with proof and we'll send the relevant SOW.
Can I see a sample contract before we talk?
The trust center explains what is public and what must be requested. We can share the current MSA, DPA draft, and security packet after a scoping call.
What happens to our data if we cancel?
You can export every thread, memo, dashboard, and audit log at any time. After cancellation, your tenant is deleted within 30 days unless you ask for retention. We send a deletion attestation with the date and the SHA of the wipe job.